Basic Internet Training and User Support


Development of Internet Training Materials on Russian and Ukrainian Languages and Pilot Implemenation of Internet Training Courses


1. Objectives and expected results

  1. Preparing training materials on basic topics of Internet and Networking Information Technologies and Services for training different categories of users.

Specially, development of manual and tutorial on setting up, managing and authoring for WWW using HTML and other hypermedia/multimedia technologies.

  1. Development of interactive on-line self- training service for local and remote users on the base of the server.
  2. Preparing and holding up two pilot users workshops/seminars on

including presentations and hand-out materials development.

2. Training on Internet and Information Technologies

Successful implementation of Global Information Infrastructure (GII) elements in Ukraine and its future sustainability requires a special concern about professional Networking Information Technologies Education and concurrent Training and User Support activity, which will contribute to the solving problem of preparing workforce/specialists for socially important area of academic, industry and business activity in the country.

There are not regular training and educational activities in Ukraine oriented on Internet and Networking Information Technologies promotion and User Support. Such work is conducted in the frame of different international programs and by some Internet Service Providers for their users. Some short courses on Internet tools is studied in many universities.

Pilot educational course on Networking Information Technologies and Services was started by workers of VRC-1 "Multimedia" at Computer Aided design Department in KPI. The specialists will be able to implement widely modern computer communications technologies and Internet Information services for organizational/corporation needs and re-engineering business information process in companies.

Important role in general promotion of Internet technologies belongs to user training and training material development. There is a good international practice to establish national Internet training material base that is free for distribution and placed on one or more regional Internet servers.

The best example of such activity is Network Training Material Project at University of Newcastle in the frame of which special WWW server of training materials "Internet for Everyone" was established (http://mailbase.ac.uk/cgi-bin/) that allow free TrainMat retrieval and interactive remote self-training including questionnaires and self-testing. The experience was approved by IETF and TERENA Workgroup on Internet Services and Users Support (ISUS). The creation of similar national training materials base is appreciated.

Special presentation materials placed for public distribution at WWW and/or Anonymous FTP Servers will increase community awareness in Internet and modern Information Technologies dissemination in Ukraine.

3. Target groups of users

Training activity is intended to cover different categories of users with different needs of networking and information resources development skills.

Estimated distribution of the target groups of the training program

1. Technical personal of network information center, organization's information resources management staff

Training program profile

Internet stricture, Network technologies, Internet technologies and services, information search and browsing tools, computer networking and internetworking technologies, special communication and network equipment, network administration and management, Routing and Routing Protocols, UNIX and UNIX administration, DNS and routing, information services installation and management, information resources management.

2. Information resource development

Training program profile

Internet technologies and services, information search and browsing tools, information services implementation, information resources development tools, WWW server and client installation and management, development of WWW applications, HTML authoring tools, multimedia and hypermedia development tools.

3. Non-technical users (information users)

Training program profile

Internet general information, Internet information resources, individual and group communication (e-mail, listserv, news, computer conferencing), Internet services and tools (telnet, ftp, Archie), Network navigation (Gopher, WAIS, WWW), on-line library catalogue.

4. V.I.P., manager, presentations, demo.

Presentations topics

Open Information Society and Global Information Infrastructure, Internet and open information society, Development of Internet in Ukraine, Internet general information, Information services and user support, Internet information resources, individual and group communication, Network Information navigation.

The project (for the fund requested from Eurasia Foundation) covers mainly two middle users groups - Information Resource developers and managers, information users (non-technical).

4. Tutorials to be developed


     Topic                                           Number of  Number    Category    
                                                     hours      of        of          
                                                                screens   listeners   

1    Internet for personal and group communication   4          40        Common      

2    Internet information resources navigation       4          40        Common      

3    Information resource management. How to         6          40        Information 
     organize information service of your                                  resources  
     organization.                                                         managers    

4    WWW user's environment and HTML authoring for   8          50        Information 
     the Web                                                               resources  
 										  developers  
 										  and 
										  managers    

5    Person-to-Person videoconferencing on the       4          30        Information 
     Internet.                                                             resources  
 										  developers  
 										  and         
                                                                           managers    




5. Preparing hand-out materials

Table 2.

List of proposed hand-out materials and brochures


                                     Title of materials Number of       Notes       
                                                        pages                       

1   Guided tour of Internet Information resources.      50                          
    Internet Service Providers and information                                      
    resources   in Ukraine and Russia.                                              

2   NICC and Information management in organization.    30                          

3   Setting up WWW server and authoring for the Web.    70                          


                                                  Total             150